End User
Support
We guarantee a permanent follow-up in order to achieve the service levels required for the success of your organization’s digital learning strategies.
What is
End User Support
It is the essential support for using the platforms that support digital learning, provided by specialized teams.
Our
services
Helpdesk and incident handling
We provide database management and user enrollment, daily troubleshooting and end-user support, feature configuration, and learning content support. We are responsible for improving efficiency in learning administration and enhancing the overall employee experience.
Follow-up reports and service levels
Report with analysis of Learning Analytics to monitor learning development and implement improvement measures in training strategies and in the use of online tools available.
Gamification
We create learning strategies based on the mechanics used in games, to improve the results of your employees.
We are not only in the
user support
In the creation of the use case that supports the choice of the ideal platform for your needs
In the functional analysis of the platform, operating structures, roles and responsibilities
In the implementation of LMS solutions and training
Ongoing support and liaison with the software technical teams
Teams specialized in supporting
platforms
- of Blended's LMS
- of yours Organization LMS
- of Gamification
- of Blended Learning