End User
Support

We guarantee a permanent follow-up in order to achieve the service levels required for the success of your organization’s digital learning strategies.

What is
End User Support

It is the essential support for using the platforms that support digital learning, provided by specialized teams.

Our
services

Helpdesk and incident handling

We provide database management and user enrollment, daily troubleshooting and end-user support, feature configuration, and learning content support. We are responsible for improving efficiency in learning administration and enhancing the overall employee experience.

Follow-up reports and service levels

Report with analysis of Learning Analytics to monitor learning development and implement improvement measures in training strategies and in the use of online tools available.

Gamification

We create learning strategies based on the mechanics used in games, to improve the results of your employees.

We are not only in the
user support

In the creation of the use case that supports the choice of the ideal platform for your needs

In the functional analysis of the platform, operating structures, roles and responsibilities

In the implementation of LMS solutions and training

Ongoing support and liaison with the software technical teams

Teams specialized in supporting
platforms

Want to know more about our solutions
End User Support?

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