End User
Support

We guarantee permanent monitoring in order to reach the service levels necessary for the success of your organization’s digital learning strategies.

What is
End User Support

It is an essential support for the use of platforms that support digital learning, provided by specialized teams.

Our
services

Helpdesk and incident handling

We have at your disposal database management and user registration, daily problem solving and end-user support, configuration of features and support in learning content. We are responsible for improving efficiency in the administration of learning and improving employee experiences globally.

Monitoring reports and service levels

Report with analysis of Learning Analytics to monitor the development of learning and implementation of improvement measures in training strategies and in the use of available online tools.

Gamification

We create learning strategies based on the mechanics used in games, to improve the results of your employees.

We are not just
supporting users

In creating the use case that supports the choice of the ideal platform for your needs.
In the functional analysis of the platform, operating structures, roles and responsibilities
In implementing LMS solutions and training
Ongoing support and liaison with technical software teams

Teams specialized in
supporting platforms

Want to know more about
End User Support?

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